iPod shows a folder icon with exclamation point when you turn it on
Find out what you can do if you see a folder icon with an exclamation point when you turn on your iPod or iPod mini.
If you use an iPod mini on a Windows-compatible computer, click here before continuing.
Charge the battery
The battery may be low. Charge the battery by connecting iPod to the Apple iPod Power Adapter or to your computer using the cable that came with iPod.
Wrong iPod software version
Some iPod models require a specific or later version of iPod software. Try updating or restoring iPod.
Incompatible hard disk format
The hard disk may have been reformatted using an incompatible format and needs to be reformatted using a disk utility program.
iPod is locked up
Try putting iPod into Disk Mode and run iPod Software Updater for your iPod.
If none of these steps address the issue, your iPod may need to be repaired. You can arrange for service at the iPod Service Website.
61771: iPod does not appear in iTunes or on the desktop, an exclamation point or sad iPod icon appears onscreen